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Monoprice Website Review & Ratings + Monoprice Coupons

Monoprice: Products & Services

Monoprice is an online ecommerce store that specializes in providing its customers with quality technology accessories such as cables, adapters, and computer and electroni, consumer electronic device components at reasonable prices. The company provides expedient shipping options, which often are shipped the day you order them at low prices and they provide lifetime tech support.

Monoprice: Company Background

Established in 2002, Monoprice is physically located at 11701 6th Street in Rancho Cucamonga, California in The United States.  The company's main phone number is (909) 989-6887.  Monoprice Customer Service is available to meet customer needs five days a week, Monday through Friday between the hours of 7 am and 6:30 pm, PST.

Monoprice: Customer Feedback & Reviews

Monoprice has received an exemplary rating based on 4,083 reviews on  Resellerratings.com of 9.48.  Based on 60 reviews on Yelp.com, the electronics ecommerce store has received 4.5 stars.  At Sitejabber.com, the company has received 5 stars based on 15 reviews.  They have received 3 out of 5 stars on Epinions.com and 4 stars on Reviewandjudge.org.

Monoprice: Business Credibility & Trustworthiness

Monoprice has been a Better Business Bureau (BBB) Accredited Business since November 17, 2004.  On a scale of A+ to F, they have received an overall perfect grade of A+.  Further,  The BBB has determined that Monoprice meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Factors that raised this business's rating include:

  • Length of time Monoprice has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to complaints filed against Monoprice
  • Resolution of complaints filed against Monoprice
  • BBB has sufficient background information on Monoprice
 
 
Monoprice: Website Popularity & Google Ranking

There are 8,493 sites globally with a better three-month global Alexa Traffic Rank than Monoprice.com. The site has a United States Alexa Traffic Rank of 1,845.  Compared with the overall internet population, Monoprice.com's users are disproportionately male.  Users are disproportionately people with no children who earn earn over $60,000 without a postgraduate education and browse from work. Monoprice.com has a Google Page Rank of 5

Monoprice: Social Media Presence

You can find Monoprice on Google Plus, where they have a profile.  Monoprice maintains a Twitter account from which they have tweeted 1,274 times.  They are following 45 other Twitter profiles and have 14,464 followers on Twitter.  You can easily locate Monoprice on Pinterest where they have 237 pins on 15 boards.  They have acquired 87 likes on PinterestMonoprice has their own YouTube channel where they have gained 3,996 subscribers and had an outstanding 3,853,936 video views.  In addition, Monoprice also has a Facebook page where they have attained 30,763 likes. 

Monoprice: Website Security & Safety
Rest assured that your computer as well as your personal and financial information is safe when you visit Monoprice.com as McAfee Secure Site report's the website's status as secure.  The site is a Certified McAfee Secure Site and has been thoroughly assessed last on February 11, 2013.  The McAfee Secure Trustmark appears only on a website when the website has passed McAfee's intensive, daily security scan. They test for possible personal information access, links to dangerous sites, phishing, and other online dangers daily.
 
 
 


Monoprice: Pricing & Packages

Monoprice offers a 1.5ft 28AWG High Speed HDMI Cable with ferrite cores in black for $1.97.  They offer a Metal 2.5mm Stereo Plug to 3.5mm Stereo Jack Adapter that is gold plated for $0.60.  You can expect to pay $23.22 for a 4X3 Inch Graphic Drawing Tablet with Monoprice

In contrast, Mycablemart.com sells their Metal 2.5mm Stereo Plug to 3.5mm Stereo Jack Adapter in gold plated metal for $1.  Pchcables.com sells their 1.5ft High Speed HDMI Cable with Ethernet 10.2Gbps 28AWG that is gold plated for $4.33.  In addition, you can expect to pay $36.57 for a 4X3 Inch Graphic Drawing Tablet at Rakuten.com. 

Monoprice: Shipping Rates & Policies

Shipping Options

  • Estimated Delivery Times for standard delivery are between 1 to 5 days, typically.
  • Most in-stock items ordered by 2 pm, PST ship the same business day
  • Overnight shipping available for an additional charge.
  • International shipping is available.
  • Rates and shipping options are listed at the time of shipment selection during the checkout process with pricing options listed accordingly.

Heavy Items (Warranty Shipping):

  • Due to the size and weight of the projection screen(s) these items can only be delivered via UPS Freight.
Monoprice: Payment Methods Accepted

Monoprice accepts the payment methods listed below.

Credit/Debit Cards

  • American Express
  • Discover/Novus
  • Mastercard
  • Visa

Other Payment Options

  • Google Checkout
  • PayPal

Duties and Taxes for International Orders

  • Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.
  • Such fees will be collected upon delivery from the carriers of certain packages.
  • These charges are the responsibility of the recipient as we only charge the transportation fees of such packages.
  • You may check with your country's customs office to determine what these additional costs may be.
  • Click here to review additional information for shipments to Canada, which may apply to other countries as well.
Monoprice: Returns, Refunds & Exchange Policy

Monoprice offers a lifetime warranty on all cables and non-electronic products.  All returns for refund must be authorized by Monoprice.com within 30 days of the delivery date. There is no restocking fee applied to any return items.  However, shipping and handling is not refunded. 

  • Replacements will be provided for any defective product within the specified warranty period for that product.
  • Monoprice.com will only replace item(s) for the exact same item(s) during its warranty period.
  • All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA)
  • If you return a product for replacement and it is out of stock or discontinued when the item is received, you may be contacted by the Monoprice.com Returns team and offered a suitable replacement or option for a store credit.
  • Products returned without prior RMA and an RMA# clearly printed on the address label will be refused and returned to you.
  • Use the label provided when your RMA is issued.
  • If you did not receive a copy of the label in your e-mail confirmation, you can print a copy from the RMA through your Status page in the My Account section of the website after you have logged in.

Return Policy for Consumable Items and Batteries

Items under this category may be subject to change at Monoprice.com's discretion.

  • Disposable batteries
  • Universal battery packs (Lithium Ion / NiMH)
  • Cleaning products (containing cleaning fluid), screen protectors, heat shrink tubing, thermal paste, zip ties.
  • Consumables (IE: cleaning fluid, thermal paste) – Cannot be replenished.
  • Mechanical parts and other accessories associated with the item will still be covered under our normal warranty policy.
  • One-time use Items (IE: Screen protectors, Heatshrink tubing, thermal paste, Zip ties)
  • Disposable Alkaline Batteries – will not be covered under warranty.

Improper installation of these items will not be covered.  Issues must be reported to Monoprice.com within 5-days of receiving the item in order to qualify for a replacement.  The warranty will not cover normal wear & tear of the item(s) once the item(s) has been installed/used.  Returns cannot be accepted if more than 5% of the overall quantity is used.  The normal 30-day return policy will apply only if item(s) is unopened and in the original packaging.

Returns for location based and wireless items

Location based/wireless items include, but are not limited to; TV Antennas, Wireless remotes, PCI/USB wireless LAN cards/dongles, Wireless Video extenders, Wireless IR extenders, Wireless routers/printer servers, Wii remotes/accessories, wireless cameras, wireless speakers, etc.  Since these items and the quality of performance greatly depends on the positioning/location and obstacles, it will be at the sole discretion of the Monoprice.com returns department to determine whether the item is to be considered defective.

  • If the defect is reported within 30 days and a replacement is requested, they will send out a replacement immediately and cover the shipping of the replacement item.
  • If return of the defective item is requested by Monoprice.com, you will be e-mailed a pre-paid UPS return shipping label to return it.
  • If no return is requested by Monoprice.com, you will be asked to discard the item.
  • If a refund is requested, Monoprice.com will issue a refund upon item receipt.
  • If Monoprice.com requests for the item to be returned to them, they will email you a pre-paid UPS return shipping label to return the defective item.
  • If no return is requested by Monoprice.com, a refund will be issued within 1-2 business days.
  • They will issue a refund on shipping paid if, and only if, the defective item is the only item on the order.
  • If there are other items that are being kept on the same order, no shipping refund will be issued.
  • A partial shipping refund may be issued if the returned item is the bulk of the order.

Partial shipping refunds will be issued at the sole discretion of the Monoprice.com returns department.

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